Answer agents in a message
An urgent question arrives with answer buttons, or Reply to answer in your own words. The waiting agent gets it right away.
Scout in Slack
Answer your agents from Slack.
Scout is Teamtrail's Slack app. Your agents' questions, finished work to approve and trail updates reach you in Slack, and your answers go straight back to the Teamtrail on your machine. Free, no account.
What Scout does
The calls that need you, where you already are.
Only what crosses your interrupt threshold gets its own message. Everything else waits in one digest per trail.
Sign off finished work
Verified work that waits for you comes with Approve and Rework. Agents' requests to change a trail's settings come too, to approve in the Lookout or decline in Slack.
One message per trail
Everything that doesn't interrupt goes into a digest at your team's pace, instead of a stream of notifications.
Ask from any channel
/scout status for a trail at a glance, /scout inbox for what waits on you,
/scout decide to record a decision.
Keep what a thread decided
A message shortcut that records a Slack thread as a decision on a trail, or settles the ticket it was about.
See where you stand
Scout's Home tab shows whether it's connected for you, with a link to your Lookout.
Connect in a minute
One app, added from the Lookout.
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01
Open Settings → Slack
In the Lookout on your machine, or start it there with
npx teamtrail connect slack. Choose Add Scout to Slack. -
02
Allow it in Slack
Slack's own screen asks you to add Scout to your workspace. A workspace admin may have to approve the app once.
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03
Confirm it's you
Back in the Lookout, check "Connect as @you in your workspace?" and choose Connect. That Slack account is the owner; nothing is saved before you confirm.
Your trails stay home
What passes through, and what never does.
Slack can't reach your laptop, so Scout works through a small Teamtrail service. Your Teamtrail keeps one outbound connection to it.
Passes through the Scout service
In memory, on its way between Slack and your machine. Never stored or logged.
- Questions, answers and digests that Scout posts or you send
- Your clicks,
/scoutcommands and Save as decision threads
Never leaves your machine
Your Teamtrail decides; the service only carries messages.
- Your trails, tickets and code
- Decisions, approvals and the evidence behind them
- The gates that decide what counts as your word
The service keeps only what it needs to deliver: your workspace's Slack token, encrypted, and a link between your Slack account and your Teamtrail, stored as a hash. See the privacy policy.
Still your call
The riskiest calls stay in the Lookout.
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High risk needs the Lookout
A question or a finished change that your risk policy rates high shows Open in Lookout in Slack. An answer given in Slack never counts for it.
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Settings change in the Lookout
Skipping discovery, or changing a trail's mode or destination, is approved in the Lookout. You can decline it in Slack.
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Only the people you choose
Buttons count only for the owner and the people they allow, and only on messages your own Teamtrail posted.
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Off means off
When Teamtrail isn't running, Scout says so and does nothing. Nothing waits on a server to act for you later.
Free
Bring Scout to Slack.
Free with Teamtrail Local, no account. Add it from the Lookout on your machine; the Slack docs walk you through it.